Privacy Policy Issue date: 20 June 2024 Introduction This privacy policy defines how Salveo Independence Pty Ltd and its various businesses (Salveo Independence) collect, hold, use, and disclose your personal information. Our executive leadership team is committed to ensuring that we comply with the Privacy Act 1988 (Cth) (Privacy Act) and other applicable privacy and health records laws in relation to the management of personal information. Personal and Sensitive Information Personal information is any information or opinion (recorded in any form) about a person, from which that person may be identified. Special provisions apply to the collection of personal information which is sensitive information. This includes health information and information about a person's race, ethnic origin, political opinions, membership of political, professional or trade associations, religious or philosophical beliefs, sexual preferences, criminal history, and biometric data. In this privacy policy, unless otherwise stated, a reference to personal information includes sensitive information. Information We Collect and How We Collect It The types of personal information we collect about you will depend on the activities and functions we are undertaking. We may collect the information directly from you or from other people or organisations with which we interact. The types of personal information we may collect and hold include the following: - Names, email addresses, age, contact details, mail addresses, correspondence (including emails, facsimiles, text messages, and postal mail), gender information, occupation details and work history, lifestyle activities, education and training information. - Depending on your interaction with us, Salveo Independence may also collect medical and health-related information provided by individuals to Salveo Independence or to its service providers in acquiring, using, or receiving Salveo Independence services or in interactions with Salveo Independence. - Financial information such as information provided when applying for Salveo Independence services and credit arrangements including, but not limited to, credit card/banking details. - Information from health service providers, including private health insurance membership number. - Photographic identification. - Information from Salveo Independence websites including website registration, surveys, and information related to the behaviour of users for example, IP addresses (not server addresses), previous sites visited, type of browsers used, nature of electronic devices used, internet pages accessed, cookies, and location information. - Information collected by Salveo Independence from internal systems, internet, and social media sites including, but not limited to, Facebook, Google Marketing Platform, LinkedIn, Vincere, and HubSpot CRM. - Data obtained from third parties including, but not limited to, research and marketing information available within the public domain and purchased on behalf of Salveo Independence. - Information collected from persons attending Salveo Independence conventions, seminars, and functions. - Information collected from persons applying for or attending training courses conducted by Salveo Independence. Informed Consent Salveo Independence will collect and share your personal information in accordance with the requirements of the Privacy Act 1988. We will collect and share your health information after we obtain your informed consent, or as permitted under the Privacy Act 1988. Where required, we will obtain your consent at the commencement of our interactions with you, such as when we commence providing services to you. If we will provide services to you, at our first meeting with you, we will inform you about the information we will collect and with whom it will be shared. You will be asked to sign a consent form to confirm your understanding and provide consent. Once completed, this form will be stored in your secure electronic file in our case management database. Our Primary Purpose for Collecting Personal Information Salveo Independence collects personal information for the following purposes: - To contact you to provide information about, and to deliver, our services to you and/or the person or organisation that referred you to us, such as your employer or insurer. - To manage our business. - To access and obtain medical records and history from treating healthcare providers. - To engage healthcare providers to assist in the provision of our services and assess medical conditions and/or diagnoses. - To provide seminars, conventions, and educational training and work trial placement services. - To collate data for research and statistical purposes. - To meet compliance requirements under the terms of deeds and contracts Salveo Independence enters and/or administers on behalf of statutory and legislative bodies and government departments. - To review, evaluate, develop, and improve our services. - To meet our statutory and regulatory obligations. - To recruit personnel. - For other purposes required or authorised by or under law, including purposes for which you have provided your express or implied consent. Use and Disclosure of Personal Information Salveo Independence uses and discloses personal information for the purposes for which it was collected – that is, in accordance with details of the relevant primary purpose outlined above. We may also use and disclose personal information for other purposes where the individual provides consent for a use or disclosure or where use or disclosure is required or authorised by or under an Australian law or court/tribunal order. Salveo Independence may disclose your personal information to: - The organisation who referred you to our services (such as your employer or insurer). - Medical practitioners and/or allied health professionals engaged by us to provide services. - Your treating healthcare providers. - Our related bodies corporate. - Persons or organisations assisting Salveo Independence in carrying out our functions. - Parties involved in a prospective or actual transfer of our assets or business. - Other organisations engaged or contracted by Salveo Independence to assist us to carry out our functions and/or provide services. Such organisations may include recruitment agencies, previous employers, credit agencies, state or federal police, state or federal government agencies or departments, or personal referrers. We may also disclose team member profiles (including, but not limited to, sensitive information regarding memberships of trade and professional associations) and general information to government agencies, insurers, lawyers, and other third parties who deal with Salveo Independence as part of its delivery of services. Salveo Independence may disclose personal information to overseas recipients when that disclosure is consistent with the purposes set out above. The countries associated with the overseas recipients are, potentially: India, Philippines, Vietnam, New Zealand, the United Kingdom, Canada, and the United States of America. What Happens if Personal Information is Not Provided? If you do not provide us with accurate or complete personal information when requested, Salveo Independence may not be able to provide you with the relevant service or information you require. How We Protect Your Personal Information We may store your personal information in hard copy or electronic format on controlled systems which are secured against unauthorised access. We safeguard your personal information via robust security measures, including (but not limited to): - Use of strong passwords and multifactor authentication on phones and computers. - Mobile phones, laptops, and files to be kept with staff or in a safe place. - All data servers are hosted in secure data centres. - Regular security testing of our IT systems, to ensure all systems meet the high standards of IT security. Salveo Independence’s IT environment has been established to meet the international standards for Information Security (ISO/IEC27001) and designed to meet the ASD Essential Eight mitigation strategies and Australian Government Information Security Manual requirements. All Salveo Independence servers are located in secure data centres hosted inside Australia with encryption at rest for all sensitive data. We will appropriately destroy, erase, or de-identify any personal information that is no longer required for any purpose described in this privacy policy or under any applicable laws and do not keep personal and health information longer than necessary. Use of Our Website and Privacy When you use our website, Salveo Independence may collect the personal information that you have provided. We use network tools to identify your web browser, which may include the use of cookies and other technologies. Cookies are used to assist in enhancing your browsing experience. Cookies do not reveal your email address, however we may record this if you transmit it to us electronically in an email message or through a web form. Salveo Independence’s website may contain links to other websites; this privacy policy has no application to any other website. Updating or Correcting Your Personal Information Your personal information needs to be up-to-date for us to perform our services. For this reason, it is important that the information we collect is accurate, complete, and up-to-date. During the course of our relationship with you, we will endeavour to ask you to tell us of any changes to your personal information. You may request correction of your personal information by writing to our Privacy Officer. We will take all reasonable steps to correct personal information to ensure it is accurate, up-to-date, complete, relevant, and not misleading, either when the inaccuracy is identified by Salveo Independence or when the individual requests Salveo Independence to correct or update the information. If we correct the information, all relevant stakeholders will be advised of the correction and notice will be provided to the individual including reasons and available complaint mechanisms if the correction is refused. How You Can Access Your Personal Information You may access the personal information we hold about you by making a request in writing addressed to our Privacy Officer at admin@salveoindependence.com.au detailing the information you are requesting and providing sufficient proof of identity. The Privacy Officer will confirm further details regarding associated costs, procedure, and timeframes. We will typically respond to requests within 30 days; however, there may be delays associated with the nature of the information requested. We may also charge you a reasonable administration fee for the provision of the information. If we withhold access in accordance with the Privacy Act, we will give you written reasons. Data Breach Salveo Independence has policies and procedures in place for handling any suspected privacy breaches. We will investigate suspected breaches to ensure that the cause is identified and corrective actions are implemented. Where applicable, we will notify affected individuals and the Office of the Australian Information Commissioner.

Welcome to Salveo Independence! We are a leading provider of psychologist services under the National Disability Insurance Scheme (NDIS), helping our clients achieve greater independence and improved mental health outcomes. Selecting a Psychologist NDIS provider is a crucial decision. There are many factors to consider, and we understand the complexity of this decision-making process. That's why we're here to make things clearer, simpler, and more straightforward for you. View our NDIS services Make a referral Achieve Mental Well-being with Salveo Independence: Your NDIS Psychology Services Speclialist Choosing the Right Approach Different approaches work for different individuals. Our psychologists are skilled in a range of therapeutic techniques, allowing us to tailor our services to your unique needs and preferences. Whether it’s cognitive-behavioral therapy, mindfulness-based therapies, or psychodynamic approaches, we ensure to apply the method that best suits you. This personalised approach helps us overcome the challenges associated with one-size-fits-all mental health care. Make a referral The Salveo Independence Difference As a committed Psychologist NDIS Provider, we at Salveo Independence place your needs at the centre of our service. We understand the delicate balance between providing quality care and being mindful of budget restrictions, and we work hard to offer the highest quality of care within your NDIS plan's boundaries. Take the First Step Towards a Brighter Future Decisions about Psychologist NDIS Providers can be daunting. With Salveo Independence, you have a team of dedicated, experienced, and compassionate professionals ready to help. We’re here to ensure that your journey is as smooth and beneficial as possible. Ready to learn more about how Salveo Independence can support you? We encourage you to contact us today. Our team is ready and willing to answer any questions you might have, to provide further information, and to help guide you through the process of becoming a participant with Salveo Independence. Don’t navigate the NDIS alone – let Salveo Independence be your guide and companion on your journey towards mental health and independence. Make a referral Ready to Begin Your Journey? Personalised Approach: Each of our clients is unique, and so is our approach. We tailor our therapies to meet your specific needs and goals. Experienced Team: Our therapists are highly skilled and experienced in working with a range of conditions and communication challenges. Collaborative Partnership: We believe in working closely with families, empowering them to actively participate in their child's progress and fostering a strong partnership throughout the journey. NDIS Provider: As a registered NDIS provider, our services are accessible and affordable. Commitment to Excellence: We are committed to delivering the highest standard of care and helping our clients achieve their communication goals. Benefits Our Psychology service is designed to offer a myriad of benefits for NDIS participants, ranging from enhanced relationships with family and friends to increased involvement in your local community, ultimately enriching your quality of life. Validity and Reliability: Reliable assessment tools ensure accurate results, while valid tools measure what they intend to assess. Achieving a balance between reliability and validity can be challenging, but it is crucial to obtain a comprehensive understanding of your child's abilities. Child-Centered Approach: A child-centered approach prioritizes your child's unique needs, preferences, and strengths. However, balancing individualisation with standardised assessment procedures can be complex, as it requires personalisation while maintaining consistency. Collaboration and Communication: Effective communication and collaboration between professionals, families, and the child are vital for accurate assessments. It is essential to foster a supportive environment where everyone's insights are valued. Timeliness: Early intervention is critical for maximising your child's developmental potential. However, there may be challenges in conducting assessments promptly due to various factors, such as availability of professionals and scheduling constraints. How early should I seek early childhood intervention for my child? It is recommended to seek early childhood intervention as soon as you notice any developmental delays or concerns. The earlier the intervention, the better the outcomes for your child. Can early childhood intervention replace an NDIS plan? Early childhood intervention and an NDIS plan can work together to support your child's needs. Early childhood intervention focuses on early support and building foundational skills, while an NDIS plan can provide ongoing assistance as your child grows. What can I expect during an early childhood intervention session? Our sessions are designed to be interactive and engaging for your child. Our team of professionals will work closely with you to create a personalized plan and implement evidence-based strategies to support your child's development. How long does early childhood intervention last? The best age for early intervention can vary depending on the specific needs of the child. However, it is generally recognised that early intervention services are most effective when initiated as early as possible. The earlier the intervention, the greater the potential for positive outcomes. Remember, every child is unique, and their developmental timeline may differ. Therefore, it is essential to consult with early intervention specialists or healthcare professionals who can provide personalised guidance based on your child's specific circumstances. Is early childhood intervention covered by insurance? The coverage for early childhood intervention services may vary depending on your insurance provider. We recommend checking with your insurance company to understand the extent of coverage. NDIS Early Childhood Intervention Frequently Asked Questions Our Psychology Services under NDIS We deliver psychology services under the following NDIS categories: Assistance with daily life Improved relationships Enhanced daily living skills Every individual we support is unique, and we pride ourselves on tailoring our psychology services to meet your specific needs. Our psychology clinicians will conduct a comprehensive clinical assessment to identify the mental health, behavioural, and emotional conditions that may be hindering your progress towards your goals. Following this, they will devise an individualised, evidence-based intervention plan to address these issues. What mental illness qualifies for NDIS? The NDIS provides support for a wide range of mental illnesses, including but not limited to: Depression Anxiety disorders Bipolar disorder Schizophrenia Post-traumatic stress disorder (PTSD) Obsessive-compulsive disorder (OCD) Personality disorders Attention-deficit/hyperactivity disorder (ADHD) It's important to note that eligibility for the NDIS is not solely based on a specific diagnosis or mental illness. The scheme considers the impact of the condition on an individual's functional capacity and their ability to participate in daily activities. Is depression and anxiety covered on NDIS? Yes, depression and anxiety are eligible for NDIS support. The NDIS recognises the impact of these conditions on an individual's ability to engage in daily activities and achieve their goals. With the right assessment and documentation, individuals with depression and anxiety can access funding for psychological supports and therapies through the NDIS. At Salveo Independence, we understand the challenges and complexities involved in navigating the NDIS system and finding the right psychologist. Our team of experts is dedicated to helping you make informed decisions and find the best NDIS approved psychologist to suit your needs. We provide personalised guidance, support, and access to a network of qualified professionals who specialise in working with NDIS participants. Contact us today to speak with one of our knowledgeable consultants who can assist you in your search for an NDIS approved psychologist. Take control of your mental health and let Salveo Independence guide you through the process with care and expertise. Remember, your mental well-being matters, and we are here to support you every step of the way!