Achieve your full potential at home with Salveo Independence's OT team. A Functional Capacity Assessment (FCA) is a comprehensive evaluation used to determine an individual's ability to perform tasks and activities related to daily living, work, or specific job duties. NDIS registered Functional Capacity Assessment (FCA) & Reports Make a referral Topic Details Assessment A Functional Capacity Assessment (FCA) is a comprehensive examination of a person’s function across daily activities and environments. Purpose The FCA is used to justify the funding or supports required for the participant. Process An FCA generally involves an interview and the completion of standardised and non-standardised assessments. Outcome The FCA identifies a participant’s support needs, ensuring they receive the appropriate level of funding in their NDIS plan. Timing FCAs can be completed at various stages of a participant’s NDIS journey, including initial acceptance, when there’s a change in circumstances, or at plan review times. Report Content The FCA report includes the participant’s medical history, social history, impact on carers (if relevant), a home environment evaluation, and a functional assessment. What is a Functional Capacity Assessment A Functional Capacity Assessment or FCA is a comprehensive assessment of a person’s function across a range of daily activities and environments. A FCA will identify a participant’s support needs to ensure they receive the appropriate level of funding in their NDIS plan. Our comprehensive FCA assessments and reports address all of the following areas: Medical and treatment history Social circumstances & living arrangements Environmental evaluation & detailed scope of home environment Summary of personal & self care skills Summary of domestic activity involvement, including housework, shopping, financial management and home maintenance Assessment of physical function, including hand function, mobility and seating Mobility and transfers, including falls risk and mobility devices or aids Community mobility, including driving and public transport Work and/ or educational activities Psycho-social skills, including social interactions and emotional management Communication skills & any limitations Recreational and non-vocational activities Assessment of cognitive skills and any difficulties or limitations Summary of bowel and bladder management and any difficulties Why Choose Salveo Independence for Your Functional Capacity Assessment Needs? Expertise and experience We prides ourselves on having a team of qualified professionals who possess the necessary passion, skills and knowledge to perform thorough and unbiased evaluations. Comprehensive and person centred approach Completed considering your needs and aspirations, taking into account all aspects of daily living capability and community abilities, functional and support needs. We use evidence based tools and approaches to ensure we capture everything that’s important to you Cultural sensitivity and inclusivity Salveo Independence values diversity and is committed to providing assessments that are respectful of individuals' cultural backgrounds. Timely and efficient service We will complete your assessment and reports in a timely manner to ensure you can access the services you need Minor Home Modifications We understand that small changes to the home environment can make a big difference in promoting safety and accessibility. Our occupational therapists conduct thorough assessments to identify areas for improvement and recommend minor modifications to enhance independence and reduce barriers within your home, such as banister rails along the steps and grab rails in the bathroom. Assistive Technology Assistive technology refers to tools and devices designed to help people with disabilities or mobility challenges to perform daily tasks more easily and independently. Assistive technology such as shower chairs, wheelchairs, riser recliner chairs, electric adjustable beds, personal alarms etc. Falls Prevention Falls can have serious consequences, but they are often preventable with the right interventions. Our occupational therapists are trained in conducting fall risk assessments and implementing personalised strategies to minimise fall risks, improve balance, and enhance safety at home. Scooter & Mobility Assessment and Training Maintaining mobility is crucial for maintaining independence and quality of life. Our occupational therapists provide comprehensive assessments to determine the most suitable mobility solutions, including scooters and other assistive devices. We also offer training on safe and effective use to ensure you can move around confidently. Wheelchair Prescription Finding the right seating or wheelchair solution is essential for comfort, mobility, and overall well-being. Our occupational therapists specialise in evaluating individual needs and prescribing specialised seating and wheelchair options that promote optimal posture, pressure relief, and functionality. Services We Provide Make An Appointment With Us Our OT's provide services via telehealth or face-to-face appointments individually for clients in their home or residential facility across metro Melbourne. You can submit a referral form online. If you have any questions our team is here is help. Contact us or call our friendly team on  1800 725 836 and we'll help find the best outcome for you. If you are registered with NDIS or have a Home Care Package, your OT costs should be covered by your NDIS Plan or Home Care Package. Salveo Independence are here to support your journey Salveo independence provides comprehensive occupational therapy services under the NDIS. We understand the challenges and work with you to find solutions that's tailored to your unique needs and goals.

Privacy Policy Issue date: 20 June 2024 Introduction This privacy policy defines how Salveo Independence Pty Ltd and its various businesses (Salveo Independence) collect, hold, use, and disclose your personal information. Our executive leadership team is committed to ensuring that we comply with the Privacy Act 1988 (Cth) (Privacy Act) and other applicable privacy and health records laws in relation to the management of personal information. Personal and Sensitive Information Personal information is any information or opinion (recorded in any form) about a person, from which that person may be identified. Special provisions apply to the collection of personal information which is sensitive information. This includes health information and information about a person's race, ethnic origin, political opinions, membership of political, professional or trade associations, religious or philosophical beliefs, sexual preferences, criminal history, and biometric data. In this privacy policy, unless otherwise stated, a reference to personal information includes sensitive information. Information We Collect and How We Collect It The types of personal information we collect about you will depend on the activities and functions we are undertaking. We may collect the information directly from you or from other people or organisations with which we interact. The types of personal information we may collect and hold include the following: - Names, email addresses, age, contact details, mail addresses, correspondence (including emails, facsimiles, text messages, and postal mail), gender information, occupation details and work history, lifestyle activities, education and training information. - Depending on your interaction with us, Salveo Independence may also collect medical and health-related information provided by individuals to Salveo Independence or to its service providers in acquiring, using, or receiving Salveo Independence services or in interactions with Salveo Independence. - Financial information such as information provided when applying for Salveo Independence services and credit arrangements including, but not limited to, credit card/banking details. - Information from health service providers, including private health insurance membership number. - Photographic identification. - Information from Salveo Independence websites including website registration, surveys, and information related to the behaviour of users for example, IP addresses (not server addresses), previous sites visited, type of browsers used, nature of electronic devices used, internet pages accessed, cookies, and location information. - Information collected by Salveo Independence from internal systems, internet, and social media sites including, but not limited to, Facebook, Google Marketing Platform, LinkedIn, Vincere, and HubSpot CRM. - Data obtained from third parties including, but not limited to, research and marketing information available within the public domain and purchased on behalf of Salveo Independence. - Information collected from persons attending Salveo Independence conventions, seminars, and functions. - Information collected from persons applying for or attending training courses conducted by Salveo Independence. Informed Consent Salveo Independence will collect and share your personal information in accordance with the requirements of the Privacy Act 1988. We will collect and share your health information after we obtain your informed consent, or as permitted under the Privacy Act 1988. Where required, we will obtain your consent at the commencement of our interactions with you, such as when we commence providing services to you. If we will provide services to you, at our first meeting with you, we will inform you about the information we will collect and with whom it will be shared. You will be asked to sign a consent form to confirm your understanding and provide consent. Once completed, this form will be stored in your secure electronic file in our case management database. Our Primary Purpose for Collecting Personal Information Salveo Independence collects personal information for the following purposes: - To contact you to provide information about, and to deliver, our services to you and/or the person or organisation that referred you to us, such as your employer or insurer. - To manage our business. - To access and obtain medical records and history from treating healthcare providers. - To engage healthcare providers to assist in the provision of our services and assess medical conditions and/or diagnoses. - To provide seminars, conventions, and educational training and work trial placement services. - To collate data for research and statistical purposes. - To meet compliance requirements under the terms of deeds and contracts Salveo Independence enters and/or administers on behalf of statutory and legislative bodies and government departments. - To review, evaluate, develop, and improve our services. - To meet our statutory and regulatory obligations. - To recruit personnel. - For other purposes required or authorised by or under law, including purposes for which you have provided your express or implied consent. Use and Disclosure of Personal Information Salveo Independence uses and discloses personal information for the purposes for which it was collected – that is, in accordance with details of the relevant primary purpose outlined above. We may also use and disclose personal information for other purposes where the individual provides consent for a use or disclosure or where use or disclosure is required or authorised by or under an Australian law or court/tribunal order. Salveo Independence may disclose your personal information to: - The organisation who referred you to our services (such as your employer or insurer). - Medical practitioners and/or allied health professionals engaged by us to provide services. - Your treating healthcare providers. - Our related bodies corporate. - Persons or organisations assisting Salveo Independence in carrying out our functions. - Parties involved in a prospective or actual transfer of our assets or business. - Other organisations engaged or contracted by Salveo Independence to assist us to carry out our functions and/or provide services. Such organisations may include recruitment agencies, previous employers, credit agencies, state or federal police, state or federal government agencies or departments, or personal referrers. We may also disclose team member profiles (including, but not limited to, sensitive information regarding memberships of trade and professional associations) and general information to government agencies, insurers, lawyers, and other third parties who deal with Salveo Independence as part of its delivery of services. Salveo Independence may disclose personal information to overseas recipients when that disclosure is consistent with the purposes set out above. The countries associated with the overseas recipients are, potentially: India, Philippines, Vietnam, New Zealand, the United Kingdom, Canada, and the United States of America. What Happens if Personal Information is Not Provided? If you do not provide us with accurate or complete personal information when requested, Salveo Independence may not be able to provide you with the relevant service or information you require. How We Protect Your Personal Information We may store your personal information in hard copy or electronic format on controlled systems which are secured against unauthorised access. We safeguard your personal information via robust security measures, including (but not limited to): - Use of strong passwords and multifactor authentication on phones and computers. - Mobile phones, laptops, and files to be kept with staff or in a safe place. - All data servers are hosted in secure data centres. - Regular security testing of our IT systems, to ensure all systems meet the high standards of IT security. Salveo Independence’s IT environment has been established to meet the international standards for Information Security (ISO/IEC27001) and designed to meet the ASD Essential Eight mitigation strategies and Australian Government Information Security Manual requirements. All Salveo Independence servers are located in secure data centres hosted inside Australia with encryption at rest for all sensitive data. We will appropriately destroy, erase, or de-identify any personal information that is no longer required for any purpose described in this privacy policy or under any applicable laws and do not keep personal and health information longer than necessary. Use of Our Website and Privacy When you use our website, Salveo Independence may collect the personal information that you have provided. We use network tools to identify your web browser, which may include the use of cookies and other technologies. Cookies are used to assist in enhancing your browsing experience. Cookies do not reveal your email address, however we may record this if you transmit it to us electronically in an email message or through a web form. Salveo Independence’s website may contain links to other websites; this privacy policy has no application to any other website. Updating or Correcting Your Personal Information Your personal information needs to be up-to-date for us to perform our services. For this reason, it is important that the information we collect is accurate, complete, and up-to-date. During the course of our relationship with you, we will endeavour to ask you to tell us of any changes to your personal information. You may request correction of your personal information by writing to our Privacy Officer. We will take all reasonable steps to correct personal information to ensure it is accurate, up-to-date, complete, relevant, and not misleading, either when the inaccuracy is identified by Salveo Independence or when the individual requests Salveo Independence to correct or update the information. If we correct the information, all relevant stakeholders will be advised of the correction and notice will be provided to the individual including reasons and available complaint mechanisms if the correction is refused. How You Can Access Your Personal Information You may access the personal information we hold about you by making a request in writing addressed to our Privacy Officer at admin@salveoindependence.com.au detailing the information you are requesting and providing sufficient proof of identity. The Privacy Officer will confirm further details regarding associated costs, procedure, and timeframes. We will typically respond to requests within 30 days; however, there may be delays associated with the nature of the information requested. We may also charge you a reasonable administration fee for the provision of the information. If we withhold access in accordance with the Privacy Act, we will give you written reasons. Data Breach Salveo Independence has policies and procedures in place for handling any suspected privacy breaches. We will investigate suspected breaches to ensure that the cause is identified and corrective actions are implemented. Where applicable, we will notify affected individuals and the Office of the Australian Information Commissioner.